Required skills

communication skills to

determine and confirm work requirements and information using questioning and active listening as required

liaise with others share information listen and understand

use language and concepts appropriate to cultural differences

numeracy and IT skills to

perform calculations related to achieving required outcomes

use computer applications word processing spreadsheet database specific purpose computer systems to assist in achieving required outcomes

access and update records electronically

access webbased information services

effective interpersonal skills

organisational skills including the ability to plan and sequence work

coaching skills

diagnosis skills

literacy skills to read and interpret technical manuals insurance claims forms and related documents

Required knowledge

coaching principles

sources of technical information

technical and technological developments relevant to the sector of the industry in which one is employed

technical training and education options for staff

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

maintain and apply advanced technical competency in areas of expertise

to assist repairer with servicerepair work

provide technical information to repairer

Context of and specific resources for assessment

Assessment must ensure

competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment technology software and consumables

access to organisation records

access to organisational policies and procedures

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples in combination are appropriate for this unit

evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency

observing processes and procedures in workplaces

verbal or written questioning on underpinning knowledge and skills

evaluating samples of work

accessing and validating third party reports

Guidance information for assessment

Technical requirements for work completion may include:

Areas of advanced technical competence (mechanical) may include:

Areas of advanced technical competency (body) may include:

Technical information may include:

Sources of information or documents may include: